communicating project delays

Consult with teams internally and let the customer know as soon as there’s a risk for a delay. One small delay can quickly snowball into a larger impact on more and more project parties. Note that when sending any potentially negative updates, it’s good practice to get your communication reviewed and approved by an executive internal stakeholder. Your confidence in the future of your project helps them have confidence in you. Delays can occur for any number of reasons, some good, some bad, and some might even be a blessing in disguise. Even so, project delays are an inevitable part of running projects, do occur, and will continue to occur. Article inspired by my recent experiences! There’s no golden rule as to the communication protocol, but assuming it’s a crisis that will be resolved within several days to a few weeks, updating daily is good practice.

Statements like: “Department X didn’t do their job and delayed the whole project” or The finance department missed a payment and our contractor didn’t deliver his part”, etc will break the customer’s trust in your company. Missing a project deadline can damage your relationship with a client and cost you business. Take a read through the entire sample project delay letter below, and feel free to use this framework for your own letters. You'll see how much more comprehensive and professional this 'letter' to the client is, featuring designated sections for delay details, new date for practical completion, and digital signoffs for the client. Sometimes it might feel like writing about your progress in detail is redundant, especially when you’ve been regularly communicating with your supervisor, teammates, and client throughout the course of the project. The question is not whether delays will occur, (they will), but how they are handled once they do. into one consolidated software where everything is digital and easy to manage. As a Project manager, I am exposed to delays on a regular basis and understand how one missed milestone can have a cascading effect on the overall project delivery. 0. votes. Thank you.

Due to [reason for delay], the [project name] has been delayed by [insert length of delay]. We are confident that once this delay has been solved and properly analysed, we will be able to complete the project quickly and efficiently. The condo is in a new construction and delivery was delayed by 7 months. The same is true when it comes to communicating project delays. A small delay may only need a minor update while a large and ongoing delay will likely need more detail and an action plan for moving forward. Even if you don’t know the exact new delivery date, be upfront about your estimate. Improving communication here can really impact the length of the delays by improving the speed of information as well as the quality of information - giving the client more information for making quicker and better decisions.

When a project delay letter like this is issued, the client can simply sign off on the delay in a digital format, and the contractor can continue getting on with the project. This website uses cookies to improve service and provide tailored ads. It’s always better to express the concern upfront and over-deliver later, than keep quiet and cause last minute chaos. In fact, the smarter way to manage your project delay letters to clients and communication with clients in general is in the same way that you capture and share other project information - via proper documents. In addition, it may also be worth completing and sharing a delay analysis report, which shows the client that the project parties are being proactive in reducing the chances of avoidable or repeat delays. You can digitise and simplify site information capture through site diaries and daily progress reports (all captured with a daily reporting app), as well as streamline financial, safety, environmental and quality tasks like punch lists. During internal meetings you can play the blame game all you want (although not constructive), but in the customer’s eyes, your company is an undivided unit and is treated as such. Probably yes, but if you keep operating in integrity your customer will soon appreciate your transparency and will begin to trust that you have their best interests at heart. Read on to learn more.

Be Realistic.

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